Terms of sale
TERMS OF SALE
The owner of the online store neoon.eu (hereinafter the Online Store) is NEOON VALGUS OÜ (registry code 16085300).
Terms of sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. Delivery price is included in the price shown.
The delivery fee depends on the location of the buyer and the method of delivery. The final price will be shown to the buyer when ordering.
Information about the product is provided in the Online Store.
Making an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required fields and select the appropriate delivery address for the products. The amount will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian banking links: Swedbank, SEB, Luminor, LHV, Coop Pank
- Visa / Mastercard card payments
- Paypal
- Latvian bank links: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank links: Swedbank, SEB and Luminor
NB! When paying with a bank link, be sure to click the "Back to Merchant" button on the bank's page.
Payments are mediated by Maksekeskus AS. Payment is made outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The purchase agreement enters into force upon receival of the amount due to the Online Store’s bank account.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered product(s) cannot be delivered due to being out of stock or other similar reason, the buyer will be notified as soon as possible and the payment (incl. Delivery costs) will be refunded immediately, but no later than within 14 days of sending the notice.
Delivery
We deliver worldwide.
Shipping costs are included in the final product price, information is displayed next to the shipping method.
Shipments within Estonia usually reach the destination specified by the buyer within 1-3 working days upon completion of manufacturing.
It usually takes 4-5 weeks to manufacture the product, depending on the product selected.
In exceptional cases, we have the right to deliver the goods up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract agreed in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity or if it’s a special order.
For the 14-day right of return to remain applicable, the ordered goods may not be used in any other way than is necessary to verify the design, usability and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the design, usability and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the product(s).
In order to return the goods, a withdrawal application must be submitted and sent to the e-mail address info@neoon.eu no later than within 14 days of reception of the goods.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that the item has been returned, whichever comes earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for the cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the return of the goods from the buyer if the price of the goods in the online store is significantly lower than the market price of the product(s) due to a system error and/or mistake.
Right for submitting claims
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the product(s) and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the product(s) to the buyer, it is assumed that the defect already existed at the time of delivery. It is the responsibility of the Online Store to rebut the respective presumption.
If a defect or false product is evident, the buyer has the right to contact the online store, within a two month period, by sending an e-mail to info@neoon.eu or by calling +372 53301216.
The online store is not responsible for defects that have occurred after the delivery of the product(s) to the buyer.
If the product(s) purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective product(s). If the product(s) cannot be repaired or replaced, the Online Store will return all fees associated with the purchase to the buyer.
The online store shall respond to the consumer's complaint in written form or in a form that can be replied to in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the product(s) to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the product(s).
The online store will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Disputes
If the buyer has any complaints regarding the Online Store, these must be sent to the e-mail address info@neoon.eu or call: +372 53301216
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The examination of the buyer's complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.